terms and conditions

LAST UPDATED 08 March 2023

Wiser and Partners LTD t/a Wiser Hospitality Group (referred to in these Terms as "we", "us","our", and "Wiser Hospitality Group").

Your access to and use of our website is conditional on your acceptance of and compliance with the legal document and terms laid out below, governed by all applicable laws. If you do not agree to these Terms, please exit our site and refrain from using our Services.

Please note that Wiser Hospitality Group is not responsible for the offerings of third parties included in our services.


All rights (including copyright, trademarks and other intellectual property rights), title, and structure of Services rendered and Content including but not limited to all information, data, text copy, page and website layout, maps, graphics, the “look and feel”, logos, icons, trademarks, images, video clips, sound clips, editorial content, notices, data compilations, ,selection or structure and arrangement of the contents of the Services, and the underlying code and software in the website are and will remain the exclusive property of Wiser and Partners LTD and its licensors. The website design and its contents are protected by copyright, trademark, and other laws and treaties around the world. All such rights in the website and related material are reserved.

Nothing in the Terms gives you a right to use Wiser Hospitality Group trademarks, logos, domain names, or other distinctive brand features. Other logos and product and company names mentioned in the website may be the trademarks of their respective owners and the same restrictions apply.


Wiser Hospitality Group is a concierge company facilitating bookings at hotels, short term villa rentals of less than 1 month, restaurants, lounges, clubs, airport meet and greets, chauffeurs, and other hospitality services. We are a on-request concierge service for single service bookings and do not offer package holidays. By making a booking, the lead person on the booking agrees on behalf of all persons listed on the booking that;

- he/she has read these Booking terms and understands and agrees to be bound by them;
- he/she consents to our use of personal data in accordance with our Privacy Policy and is authorised on behalf of all persons named on the booking for which this applies;
- he/she has adequate comprehensive travel insurance covering accident and injury, medical, cancellations, delays, and other costs;
- he/she are over 18 years of age and declares that he/she and all persons attending/using the booking are of the appropriate age;
- he/she is responsible for making payment of the booking to the service supplier;
- he/she has read and abides to the terms and conditions set out by the service supplier;

We, as the booking agent, accept no responsibility for the acts or omissions of the service supplier or for the failure to deliver services provided by them. Your booking request with us is subject to these Booking terms and the specific terms and conditions of the relevant service suppliers applicable to the booking. The service suppliers terms and conditions may limit and/or exclude the service suppliers liability to you in the event of their insolvency either during or prior to the service commencing. Please ask us for the service suppliers terms and conditions if you do not have them.


All customers agree to behave and dress in an acceptable manner, and adhere to any specific dress code if applicable by the service supplier. If in the opinion of any manager or owner, or any other person in authority, your behaviour or dress code, or that of any member of your party, is inappropriate, disrespectful, or likely to cause distress, danger, annoyance, or result in the negative experience of other guests, customers, staff, or third party, we and the service supplier reserve the right to terminate your booking and/or membership immediately. In the event of such termination or ejection from service provider, our liability or the service provider's where we have acted as an agent to you and/or your party will cease and you and/or your party will be required to leave your accommodation, restaurant, transport, or other arrangement immediately, with no further obligations owed to you and/or your party by us or service provider. We will not pay any expenses or costs incurred as a result of termination, nor will any refunds be granted for early termination of stay or service. Additionally you and/or your party may be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the service provider prior to departure. Any failure to make such payment may incur legal costs from claims made to you and/or us as a result of your actions, and you will be liable to all costs we incur in pursuing any claim against you. Neither we nor the service provider can be held responsible for the actions or behaviour of other customers or individuals during your booking.


You must not copy any part of the website and services content or layout, with a view to creating or compiling any form of collection, compilation, directory or database unless we provide you with our prior express written consent to do so.

These Services are operated and provided by Wiser and Partners LTD, 8 Coldbath Square, London, EC1R 5HL, United Kingdom. If you have any questions about these Terms or the Services, please contact us using our Contact page or at info@wiserhg.com